Session 1: About i4u (General Information)
Q1. What is i4u?
i4u is a business entity focused on eco-tourism, promoting farmers’ products, value addition of natural items, and supporting digital commerce through our e-wallet system.
Q2. What does the name i4u stand for?
i4u represents our commitment to serving people (“Industry for You”) with sustainable and innovative solutions.
Q3. Where is i4u based?
i4u operates across India with partnerships in rural and urban markets, while also expanding into global eco-tourism and e-commerce opportunities.
Q4. What makes i4u different from other businesses?
Unlike traditional businesses, i4u blends eco-tourism, farmer empowerment, natural product promotion, and digital commerce into one integrated model.
Q5. Who can be part of i4u?
Customers, farmers, eco-tourists, volunteers, and business partners can all be part of the i4u ecosystem.
Session 2: Products & Services
Q6. What type of products does i4u offer?
We offer farm-fresh produce, value-added natural products (like oils, teas, honey, pickles, and skincare), and eco-tourism experiences.
Q7. Are i4u products organic?
Yes. Our products are 100% natural, and many are certified organic or grown with eco-friendly farming practices.
Q8. Does i4u offer eco-tourism packages?
Yes. We curate eco-tourism experiences that connect travelers with rural communities, local traditions, and natural landscapes.
Q9. How does i4u support farmers?
By providing fair prices, direct market access, training in value addition, and connecting them to a larger customer base.
Q10. Can businesses collaborate with i4u for bulk purchases?
Yes. We work with wholesalers, retailers, and institutions for bulk orders and corporate partnerships.
Session 3: Payments & Transactions
Q11. What payment options are available?
Customers can pay via i4u e-Wallet, UPI/QR, debit/credit cards, net banking, and cash on delivery (in select regions).
Q12. What is the i4u e-Wallet?
The i4u e-Wallet is a secure, rewarding digital payment solution designed for faster checkout and exclusive offers.
Q13. How can I recharge my i4u e-Wallet?
You can recharge using UPI, debit/credit cards, or net banking through our website or mobile app.
Q14. Are transactions secure?
Yes. All payments are encrypted and comply with international security standards.
Q15. Does i4u provide refunds?
Yes. Refunds are processed in cases of product issues, cancellations, or valid return claims.
Session 4: Customer Service & Help Centre
Q16. How can I contact i4u customer support?
You can reach us via phone, email, live chat, or through the Help Centre section of our website/app.
Q17. Is customer service available 24/7?
Yes. Our support team is available round the clock to assist with queries and issues.
Q18. How do I track my order?
You can track your order status directly through our app or website using your order ID.
Q19. What if I receive a damaged or wrong product?
You can raise a complaint via the Help Centre. We offer easy returns and replacements.
Q20. Does i4u provide multilingual support?
Yes. To serve our rural and urban customers better, we offer support in multiple Indian languages.
Session 5: Careers, Community & Growth
Q21. Can I work with i4u?
Yes. i4u offers career opportunities, internships, and volunteer roles in eco-tourism, product management, technology, and customer service.
Q22. How can farmers join i4u?
Farmers can partner with us by registering through our local coordinators or directly on our website.
Q23. How can I join the i4u community as a customer?
By signing up on our website/app, purchasing products, or participating in eco-tourism programs.
Q24. Does i4u collaborate with NGOs or social enterprises?
Yes. We actively work with organizations that share our vision of sustainability, farmer empowerment, and digital inclusion.
Q25. What is the long-term vision of i4u?
Our goal is to create a global ecosystem where eco-tourism, natural products, and digital commerce work hand in hand to empower communities and sustain the planet.